Conditioning Station Policies 

We appreciate your commitment to health and wellness at Conditioning Station and Pilates Health Studio. To ensure a seamless experience for everyone, please familiarise yourself with our detailed studio policies. 

1. Class Bookings

• All classes must be booked in advance through our designated online platform or app.

• To maintain fairness, bookings are on a first-come, first-served basis.

• If unable to attend a booked class, please notify us at least 6 hours in advance. 

2. Late Cancellations & No Show 

• All class cancellations must be made more than 4 hours prior to commencement of booked class. As we understand that life happens we allow for 2 late cancellations within a 30 day period, any subsequent occurrences will result in a $10 fee

•  We discourage No Shows  so therefore the first occurrence will be an immediate forfeit of class, any subsequent occurrences will result in a class forfeit plus a $10 no-show penalty  which will be charged to your account. 

• This fee is applicable to all clients, regardless of membership status, and must be settled before further class bookings can be made.

3. Membership Commitments

• Members are expected to fulfil the agreed-upon membership commitments.

• Any requests for adjustments or cancellations must be communicated in writing 14 days before the next billing cycle.

• Any Memberships can be paused/frozen for up to 4 calendar weeks per year with 14 days written notice

4. Late Arrivals

•  Punctuality is highly encouraged for all classes. Late arrivals may result in limited participation or being asked to reschedule to avoid disruption for other participants.

5. Payment and Invoicing

• All fees and invoices are due promptly.

• Weekly membership fees are automatically deducted on the agreed-upon date. Please give at least 14 days written notice for any payments you wish to freeze. 

• Any outstanding payments not resolved within 14 days may result in the suspension of studio privileges.

6. Health and Safety

•  Prior to attending any classes, ensure you are in good health. It is your responsibility to consult with your doctor or medical practitioner prior to attending the Conditioning Station. 

•  Participants are required to inform instructors of any pre-existing health concerns or injuries before the class begins.

7. Facility Use

•  Respect the studio space and equipment to ensure a clean and organised environment for all users.

•  Follow guidelines for equipment usage provided by instructors during each class.

•  Return all items to their designated places after use to maintain the studio's cleanliness and functionality.

8. Communication

• Stay informed about studio updates through our communication channels, including email newsletters and announcements on our official app.

• In case of any questions or concerns regarding the policies, please reach out to our studio manager for clarification or assistance.

• We love feedback, the good and the bad. If you have an issues that are required to be discussed please contact Mel Keating on 0428730126 to organise a time. 

We appreciate your cooperation in adhering to these guidelines as they contribute to a positive and harmonious environment for all members.

Thank you for being a part of Conditioning Station and Pilates Health Studio.